Card Value
Get the app When you email us, include your device model, iOS version and app version. For a card issue, tell us the set, collector number and language. Share only the details needed to explain the problem.
A card is not recognized
- Place the card flat on a plain surface, with all four corners visible.
- Use even light. Move the light or tilt the card slightly if a sleeve or foil creates glare.
- Make the set code and collector number clear in the frame, and let the camera focus.
- Check the suggested match before adding it. If needed, search by name, set or number instead.
If the card is a recent release or regional printing, its catalog entry may not be available yet. Send us its printed details so we can investigate.
A price looks wrong
First check the match: set, number, language and normal, holo or reverse holo finish. Similar cards can have very different values.
Then check the currency and the market you are comparing. Use USD references for English cards in the US. Market values are informational references; any estimate is labeled separately.
Refresh your collection with an internet connection. A missing value may mean that a market reference is not available for that printing yet. If a result still looks unusual, include the card details, displayed value and currency in your email.
Cards are missing on another device
- Check that both devices use the same Apple Account for iCloud.
- In iOS Settings, check that iCloud is available for Card Value and that you have storage space.
- Connect both devices to the internet and open Card Value on each.
- In the app’s Settings, choose Sync Now. If iCloud was unavailable, choose Check Again first.
Allow a little time for changes to appear. Your collection syncs through your own private iCloud; you do not need a separate Card Value account.
Importing from another app
Export a supported collection CSV from your current app. In Card Value, open Settings and choose Import from Another App (CSV).
Confirm which columns contain the card name, set, number and quantity. Review the matches, correct any uncertain cards, then confirm the import. If you need to start again, use the option to undo the last import.
If a file does not import, send the column headings and a small example with personal information removed. Keep your original export until you have checked the imported collection.